Messaging

Why does the SMS message only allow for 114 characters instead of the entire 160 characters?
An SMS message sends up to 160 characters. With the automatic footer included, it allows for 114 additional characters.  MMS sends two versions,...
Wed, 24 Jan, 2024 at 12:50 PM
What can be done to encourage people to reply to an age verification message?
For accounts that use an age verification filter, here are some suggestions: Make sure that staff are promoting the system and reminding consumers who joi...
Thu, 8 Feb, 2024 at 2:53 PM
Why does my MMS image appear in different positions on an iPhone than on an Android?
MMS positioning is largely a consequence of the OS (operating system).  Apple does not allow for forcing the positioning of the MMS Content. So, with iP...
Fri, 9 Feb, 2024 at 11:39 AM
Can I use the Single-Tier reward type and set it to 1?
No.  The Single-Tier reward type cannot be set to 1. The system does not recognize this selection as a loyalty campaign. To use "1" as the first ...
Fri, 9 Feb, 2024 at 11:41 AM
Can I edit existing QR codes to update the instructions or do I need to create new ones?
Editing existing QR codes will not update previously downloaded QR codes. These will still show the keyword in the message body.  To include instructions, ...
Tue, 21 May, 2024 at 2:52 PM
Do I need to include Footers in messages?
Yes! While the mobile platform offers flexibility to manage footer needs dynamically, the few characters saved by their removal is not worth the consequ...
Tue, 18 Jun, 2024 at 2:49 PM