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Knowledge base
Mobile Rules & Guidelines
Overview
4
TEXT MESSAGE MARKETING - THE RULES
MESSAGING GUIDELINES - VIDEO
10-DLC & TOLL FREE - BEST PRACTICES
FOOTERS
CTIA
1
CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021
Telephone Consumer Protection Act (TCPA)
7
What is TCPA?
Recent Changes to TCPA
Background On TCPA
CAN-SPAM Act - A Compliance Guide For Business
Mandatory Disclaimer Language for Mobile Marketing
See all 7 articles
Carrier Codes of Conduct
1
CARRIER CODES OF CONDUCT
F.A.Qs
Dashboard
1
Accessing the platform outside North America & US Provinces
Account Information
0
Contacts
9
How do I perform a carrier look-up on a contact's number?
What happens when a customer opts out of a campaign?
How do I Find Out Why a Customer Isn't Receiving Messages?
What format do Mobile Numbers need to be in to be uploaded?
What size do the images on my Webform need to be?
See all 9 articles
Messaging
36
Problems receiving SMS or MMS messages on cellphones?
What to do if someone accidentally opts out on a Short Code?
Can I send messages in other languages?
Why is the character limit for a non-MMS message shorter than a standard SMS message?
How do I set-up recurring messages?
See all 36 articles
Mobile Tools
23
What do I do when my kiosk app says it's waiting for assignment?
Which file sizes & formats are needed to upload MMS Content?
How do the kiosk app options compare?
Will turning Auto-Engage back on send out past messages?
How do I get the email address in the Coupon Widget to work?
See all 23 articles
My Phone Manager
0
Text Reminder System (TRS)
0
Reports
7
What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
What does Aggregator Blastlisted mean?
What Does Invalid Destination Mean?
Where can I see how many coupons were issued?
What does Carrier Rejected as Invalid Service Type mean?
See all 7 articles
Short Codes, 10-DLCs, & Toll Free #s
2
What is the messaging speed on Toll Free Numbers?
Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
Knowledge Base Articles
Dashboard
0
Account Information
4
EDITING ACCOUNT PROFILE
SETTING YOUR TIME ZONE
CHANGING A PASSWORD (MASTER ACCOUNT)
ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
15
CONTACTS SUMMARY
MOBILE SEARCH
SENDING A TCPA INVITE
EDITING CONTACT INFORMATION
ADDING A CONTACT
See all 15 articles
Messaging
26
CREATING MOBILE CAMPAIGNS
EDITING A MOBILE CAMPAIGN
DUPLICATING A MOBILE CAMPAIGN
DELETING A MOBILE CAMPAIGN
EDITING INTERACTIVE MESSAGES
See all 26 articles
Mobile Tools
34
CREATING A MOBILE WEBPAGE
CREATING MOBILE COUPON CODES
COUPON WIDGET (OVERVIEW)
COUPON WIDGET - GENERAL SETTINGS
COUPON WIDGET - MAIN BODY
See all 34 articles
TRS (Text Reminder System)
0
Reports
17
MESSAGE TOTALS
CARRIER TARIFFS REPORTS
MOBILE SUMMARY
KEYWORD SUMMARY
INBOUND REPLIES
See all 17 articles
Video Tutorials
Dashboard
0
Account Information
2
VIDEO: EDITING ACCOUNT INFO
VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
6
VIDEO: ADDING A CONTACT
VIDEO: IMPORTING CONTACTS
VIDEO: CREATING A TARGET LIST
VIDEO: DATABASE SETTINGS
VIDEO: VIEW SETTINGS
See all 6 articles
Messaging
10
VIDEO: CREATING A MOBILE CAMPAIGN
VIDEO: DUPLICATE A MOBILE CAMPAIGN
VIDEO: DELETE A MOBILE CAMPAIGN
VIDEO: ADDING AN INTERACTIVE MESSAGE
VIDEO: INBOUND REPLY OPTIONS
See all 10 articles
Mobile Tools
5
VIDEO: CREATING A MOBILE WEBPAGE
VIDEO: CREATE & DELIVER MOBILE COUPONS
VIDEO: CREATE A PAYPAL CAMPAIGN
VIDEO: URL SHORTENER
VIDEO: vCARD WIZARD
TRS (Text Reminder System)
2
VIDEO: TEXT REMINDER SYSTEM OVERVIEW
VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP
Reports
6
VIDEO: SENT LOG
VIDEO: MOBILE SUMMARY
VIDEO: RECEIVED LOG
VIDEO: KEYWORD SUMMARY
VIDEO: SCHEDULED LOG
See all 6 articles
Advanced Tutorials and Guides
How To
9
HOW TO INTEGRATE WITH SHOPIFY
HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
CONFIGURE KIOSK PRO LITE FOR IPAD
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)
See all 9 articles
Zapier Webhook API References
15
ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile # Only)
ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign (Mobile + Additional Data)
ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)
ZAPIER WEBHOOK API REF - Optout or Delete a Contact
ZAPIER WEBHOOK API REF - Kiosk Mobile Opt-In (Mobile # Only)
See all 15 articles