Dashboard 1

• Accessing the platform outside North America & US Provinces

Contacts 11

• How do I perform a carrier look-up on a contact's number?
• What happens when a customer opts out of a campaign?
• How do I Find Out Why a Customer Isn't Receiving Messages?
• What format do Mobile Numbers need to be in to be uploaded?
• What size do the images on my Webform need to be?

View all 11

Messaging 39

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• Why is the character limit for a non-MMS message shorter than a standard SMS message?
• How do I set-up recurring messages?

View all 39

Mobile Tools 29

• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do the kiosk app options compare?
• Will turning Auto-Engage back on send out past messages?
• How do I get the email address in the Coupon Widget to work?

View all 29

Reports 13

• Which report shows how many contacts joined with a webform?
• Which report can I use to see who joined or checked-in on a kiosk during a particular time frame? - Revised 10/30/2024
• Which reports can be automated?
• How do I change the time format in exported Reports?
• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?

View all 13

Short Codes, 10-DLCs, & Toll Free #s 3

• What is the messaging speed on Toll Free Numbers?
• Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
• Is there any issue with a TF number being idle for a few weeks before a client starts using it?

Compliance 2

• Does the system Scrub against the Do Not Call List?
• Does the system check for reassigned numbers?