Dashboard 1

• Accessing the platform outside North America & US Provinces

Contacts 9

• How do I perform a carrier look-up on a contact's number?
• What happens when a customer opts out of a campaign?
• How do I Find Out Why a Customer Isn't Receiving Messages?
• What format do Mobile Numbers need to be in to be uploaded?
• What size do the images on my Webform need to be?

View all 9

Messaging 36

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• Why is the character limit for a non-MMS message shorter than a standard SMS message?
• How do I set-up recurring messages?

View all 36

Mobile Tools 23

• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do the kiosk app options compare?
• Will turning Auto-Engage back on send out past messages?
• How do I get the email address in the Coupon Widget to work?

View all 23

Reports 7

• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
• What does Aggregator Blastlisted mean?
• What Does Invalid Destination Mean?
• Where can I see how many coupons were issued?
• What does Carrier Rejected as Invalid Service Type mean?

View all 7

Short Codes, 10-DLCs, & Toll Free #s 2

• What is the messaging speed on Toll Free Numbers?
• Why aren't Stop Messages sent from a TF# appearing in the Sent Log?