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Solution home
F.A.Qs
Dashboard
1
Accessing the platform outside North America & US Provinces
Contacts
9
How do I perform a carrier look-up on a contact's number?
What happens when a customer opts out of a campaign?
How do I Find Out Why a Customer Isn't Receiving Messages?
What format do Mobile Numbers need to be in to be uploaded?
What size do the images on my Webform need to be?
View all 9
Messaging
36
Problems receiving SMS or MMS messages on cellphones?
What to do if someone accidentally opts out on a Short Code?
Can I send messages in other languages?
Why is the character limit for a non-MMS message shorter than a standard SMS message?
How do I set-up recurring messages?
View all 36
Mobile Tools
23
What do I do when my kiosk app says it's waiting for assignment?
Which file sizes & formats are needed to upload MMS Content?
How do the kiosk app options compare?
Will turning Auto-Engage back on send out past messages?
How do I get the email address in the Coupon Widget to work?
View all 23
Reports
7
What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
What does Aggregator Blastlisted mean?
What Does Invalid Destination Mean?
Where can I see how many coupons were issued?
What does Carrier Rejected as Invalid Service Type mean?
View all 7
Short Codes, 10-DLCs, & Toll Free #s
2
What is the messaging speed on Toll Free Numbers?
Why aren't Stop Messages sent from a TF# appearing in the Sent Log?