Messaging

How do I send a blast with inbound data capture?
Inbound Data Capture is a great way to add new data to existing mobile numbers. This includes but is not limited to relevant information such as First Name,...
Mon, 20 Dec, 2021 at 2:35 PM
Why is my message being blocked by a cannabis filter?
Please Note: CBD and CANNABIS related content is PROHIBITED on all messaging codes.   The blast filter that protects accounts from sending prohibite...
Mon, 9 Dec, 2024 at 3:27 PM
Why didn't I receive my text message?
I sent a text blast and I haven't received the message on my phone, does that mean the message wasn't delivered?  It is always considered best p...
Mon, 4 Dec, 2023 at 3:21 PM
How does someone opt back in to messages from a Toll-Free number?
Opt-Outs are handled differently on TF#s than they are on short-codes and re-opting in to a mobile program on a TF# requires a different action.  Instea...
Fri, 30 Sep, 2022 at 3:15 PM
Differences with Sending MMS on Toll Free Number
MMS is supported on 10-DLCs and Toll-Free #s but its important to note some of the inconsistencies with MMS delivery between short codes & 10-DLC / Toll...
Tue, 12 Dec, 2023 at 2:38 PM
If I Put an Emoji in a Non-MMS message will that count as 3 credits?
Yes, if an emoji is added to a NON-MMS or a SMS message, the message will more than likely be processed as multiple messages.  Why? Emojis are not creat...
Wed, 12 Apr, 2023 at 11:23 AM
Why isn't my MMS image appearing in the text message?
When sending an MMS message with "new" content on a TF# (Toll Free number) or 10-DLC (Local area code), you MUST send the message and new content ...
Wed, 12 Apr, 2023 at 11:28 AM
Where is the MMS Subject Line coming from?
Subject Lines are a consequence of sending MMS messages on short-codes, and how the delivery of the message was triggered. The following is a breakdown of S...
Wed, 27 Dec, 2023 at 1:24 PM
Can I use Spanish characters in a text?
Yes! Spanish characters are supported and can be used in a text. The system is setup to support all the standard GSM characters shown below: A B C D E F...
Wed, 27 Dec, 2023 at 1:26 PM
Are messages sent from the system encrypted?
No. There is no encryption of text messages sent from our system and very little encryption upstream on the carrier/aggregator level as well. Full end-to-en...
Wed, 27 Dec, 2023 at 1:28 PM