Inbound Reply Options are available with mobile campaign Interactive Messages, Trigger Messages, Broadcasts and more. Use inbound reply options if your text poses a question where the expected replies (e.g. "yes", "no", "1-2-3" or "a-b-c") are needed to deliver a predetermined text response.

Step 1.

Click the Inbound Reply icon and use the dropdown menu to select the number of reply options for the text. The system can support up to 6 Reply Options per message.

Step 2.

Click the Submit, Create Message, or Update Message button save the selection. 

Step 3.

Edit the reply Reply Options. 

• Select from a series of Standard Replies (yes, no, 1,2,3, etc.) or type in a Custom Reply Option. 

• Enter an auto-response message for each Reply Option. Optionally, choose to SKIP the auto-response message and either send NOTHING, or select a Next Message ID. This message corresponds to an interactive message created within the mobile campaign being used to send the text. 

• Optional - Email notifications can be configured for delivery to a designated email address when the select reply option is received.

• Customize reply settings to limit the number of times a contact can reply, as well as configure a message to be redelivered to a contact if a reply has not been received.

Step 4.

Click the Save button to save your reply settings.