Overview 4

• TEXT MESSAGE MARKETING - THE RULES
• MESSAGING GUIDELINES - VIDEO
• 10-DLC & TOLL FREE - BEST PRACTICES
• FOOTERS

CTIA 1

• CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021

Telephone Consumer Protection Act (TCPA) 7

• What is TCPA?
• Recent Changes to TCPA
• Background On TCPA
• CAN-SPAM Act - A Compliance Guide For Business
• Mandatory Disclaimer Language for Mobile Marketing

View all 7

Carrier Codes of Conduct 1

• CARRIER CODES OF CONDUCT

Dashboard 1

• Accessing the platform outside North America & US Provinces

Account Information 0

Contacts 11

• How do I perform a carrier look-up on a contact's number?
• What happens when a customer opts out of a campaign?
• How do I Find Out Why a Customer Isn't Receiving Messages?
• What format do Mobile Numbers need to be in to be uploaded?
• What size do the images on my Webform need to be?

View all 11

Messaging 39

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• Why is the character limit for a non-MMS message shorter than a standard SMS message?
• How do I set-up recurring messages?

View all 39

Mobile Tools 29

• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do the kiosk app options compare?
• Will turning Auto-Engage back on send out past messages?
• How do I get the email address in the Coupon Widget to work?

View all 29

My Phone Manager 0

Text Reminder System (TRS) 0

Reports 8

• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
• What does Aggregator Blastlisted mean?
• What Does Invalid Destination Mean?
• Where can I see how many coupons were issued?
• What does Carrier Rejected as Invalid Service Type mean?

View all 8

Short Codes, 10-DLCs, & Toll Free #s 3

• What is the messaging speed on Toll Free Numbers?
• Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
• Is there any issue with a TF number being idle for a few weeks before a client starts using it?

Compliance 2

• Does the system Scrub against the Do Not Call List?
• Does the system check for reassigned numbers?

Dashboard 0

Account Information 4

• EDITING ACCOUNT PROFILE
• SETTING YOUR TIME ZONE
• CHANGING A PASSWORD (MASTER ACCOUNT)
• ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 15

• CONTACT SUMMARY
• MOBILE SEARCH
• SENDING A TCPA INVITE
• EDITING CONTACT INFORMATION
• ADDING A CONTACT

View all 15

Messaging 25

• CREATING MOBILE CAMPAIGNS
• EDITING A MOBILE CAMPAIGN
• DUPLICATING A MOBILE CAMPAIGN
• DELETING A MOBILE CAMPAIGN
• EDITING INTERACTIVE MESSAGES

View all 25

Mobile Tools 36

• CREATING A MOBILE WEBPAGE
• CREATING MOBILE COUPON CODES
• COUPON WIDGET (OVERVIEW)
• COUPON WIDGET - GENERAL SETTINGS
• COUPON WIDGET - MAIN BODY

View all 36

TRS (Text Reminder System) 0

Reports 17

• MESSAGE TOTALS
• CARRIER TARIFFS REPORTS
• MOBILE SUMMARY
• KEYWORD SUMMARY
• INBOUND REPLIES

View all 17

Dashboard 0

Account Information 2

• VIDEO: EDITING ACCOUNT INFO
• VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6

• VIDEO: ADDING A CONTACT
• VIDEO: IMPORTING CONTACTS
• VIDEO: CREATING A TARGET LIST
• VIDEO: DATABASE SETTINGS
• VIDEO: VIEW SETTINGS

View all 6

Messaging 10

• VIDEO: CREATING A MOBILE CAMPAIGN
• VIDEO: DUPLICATE A MOBILE CAMPAIGN
• VIDEO: DELETE A MOBILE CAMPAIGN
• VIDEO: ADDING AN INTERACTIVE MESSAGE
• VIDEO: INBOUND REPLY OPTIONS

View all 10

Mobile Tools 5

• VIDEO: CREATING A MOBILE WEBPAGE
• VIDEO: CREATE & DELIVER MOBILE COUPONS
• VIDEO: CREATE A PAYPAL CAMPAIGN
• VIDEO: URL SHORTENER
• VIDEO: vCARD WIZARD

TRS (Text Reminder System) 2

• VIDEO: TEXT REMINDER SYSTEM OVERVIEW
• VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6

• VIDEO: SENT LOG
• VIDEO: MOBILE SUMMARY
• VIDEO: RECEIVED LOG
• VIDEO: KEYWORD SUMMARY
• VIDEO: SCHEDULED LOG

View all 6

How To 9

• HOW TO INTEGRATE WITH SHOPIFY
• HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
• CONFIGURE KIOSK PRO LITE FOR IPAD
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)

View all 9

Zapier Webhook API References 15

• ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile # Only)
• ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign (Mobile + Additional Data)
• ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)
• ZAPIER WEBHOOK API REF - Optout or Delete a Contact
• ZAPIER WEBHOOK API REF - Kiosk Mobile Opt-In (Mobile # Only)

View all 15