How can we help you today?
Enter your search term here...
Search
Knowledge base
Mobile Rules & Guidelines
Overview
4
TEXT MESSAGE MARKETING - THE RULES
MESSAGING GUIDELINES - VIDEO
10-DLC & TOLL FREE - BEST PRACTICES
FOOTERS
CTIA
1
CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021
Telephone Consumer Protection Act (TCPA)
7
What is TCPA?
Recent Changes to TCPA
Background On TCPA
CAN-SPAM Act - A Compliance Guide For Business
Mandatory Disclaimer Language for Mobile Marketing
View all 7
Carrier Codes of Conduct
1
CARRIER CODES OF CONDUCT
F.A.Qs
Dashboard
1
Accessing the platform outside North America & US Provinces
Account Information
0
Contacts
11
How do I perform a carrier look-up on a contact's number?
What happens when a customer opts out of a campaign?
How do I Find Out Why a Customer Isn't Receiving Messages?
What format do Mobile Numbers need to be in to be uploaded?
What size do the images on my Webform need to be?
View all 11
Messaging
39
Problems receiving SMS or MMS messages on cellphones?
What to do if someone accidentally opts out on a Short Code?
Can I send messages in other languages?
Why is the character limit for a non-MMS message shorter than a standard SMS message?
How do I set-up recurring messages?
View all 39
Mobile Tools
29
What do I do when my kiosk app says it's waiting for assignment?
Which file sizes & formats are needed to upload MMS Content?
How do the kiosk app options compare?
Will turning Auto-Engage back on send out past messages?
How do I get the email address in the Coupon Widget to work?
View all 29
My Phone Manager
0
Text Reminder System (TRS)
0
Reports
13
Which report shows how many contacts joined with a webform?
Which report can I use to see who joined or checked-in on a kiosk during a particular time frame? - Revised 10/30/2024
Which reports can be automated?
How do I change the time format in exported Reports?
What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
View all 13
Short Codes, 10-DLCs, & Toll Free #s
3
What is the messaging speed on Toll Free Numbers?
Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
Is there any issue with a TF number being idle for a few weeks before a client starts using it?
Compliance
2
Does the system Scrub against the Do Not Call List?
Does the system check for reassigned numbers?
Knowledge Base Articles
Dashboard
0
Account Information
4
EDITING ACCOUNT PROFILE
SETTING YOUR TIME ZONE
CHANGING A PASSWORD (MASTER ACCOUNT)
ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
16
CONTACT SUMMARY
MOBILE SEARCH
SENDING A TCPA INVITE
EDITING CONTACT INFORMATION
ADDING A CONTACT
View all 16
Messaging
25
CREATING MOBILE CAMPAIGNS
EDITING A MOBILE CAMPAIGN
DUPLICATING A MOBILE CAMPAIGN
DELETING A MOBILE CAMPAIGN
EDITING INTERACTIVE MESSAGES
View all 25
Mobile Tools
36
CREATING A MOBILE WEBPAGE
CREATING MOBILE COUPON CODES
COUPON WIDGET (OVERVIEW)
COUPON WIDGET - GENERAL SETTINGS
COUPON WIDGET - MAIN BODY
View all 36
TRS (Text Reminder System)
0
Reports
17
MESSAGE TOTALS
CARRIER TARIFFS REPORTS
MOBILE SUMMARY
KEYWORD SUMMARY
INBOUND REPLIES
View all 17
Video Tutorials
Dashboard
0
Account Information
2
VIDEO: EDITING ACCOUNT INFO
VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
6
VIDEO: ADDING A CONTACT
VIDEO: IMPORTING CONTACTS
VIDEO: CREATING A TARGET LIST
VIDEO: DATABASE SETTINGS
VIDEO: VIEW SETTINGS
View all 6
Messaging
10
VIDEO: CREATING A MOBILE CAMPAIGN
VIDEO: DUPLICATE A MOBILE CAMPAIGN
VIDEO: DELETE A MOBILE CAMPAIGN
VIDEO: ADDING AN INTERACTIVE MESSAGE
VIDEO: INBOUND REPLY OPTIONS
View all 10
Mobile Tools
5
VIDEO: CREATING A MOBILE WEBPAGE
VIDEO: CREATE & DELIVER MOBILE COUPONS
VIDEO: CREATE A PAYPAL CAMPAIGN
VIDEO: URL SHORTENER
VIDEO: vCARD WIZARD
TRS (Text Reminder System)
2
VIDEO: TEXT REMINDER SYSTEM OVERVIEW
VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP
Reports
6
VIDEO: SENT LOG
VIDEO: MOBILE SUMMARY
VIDEO: RECEIVED LOG
VIDEO: KEYWORD SUMMARY
VIDEO: SCHEDULED LOG
View all 6
Advanced Tutorials and Guides
How To
9
HOW TO INTEGRATE WITH SHOPIFY
HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
CONFIGURE KIOSK PRO LITE FOR IPAD
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)
View all 9
Zapier Webhook API References
15
ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile # Only)
ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign (Mobile + Additional Data)
ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)
ZAPIER WEBHOOK API REF - Optout or Delete a Contact
ZAPIER WEBHOOK API REF - Kiosk Mobile Opt-In (Mobile # Only)
View all 15